Please do not hesitate to reach out with any questions or concerns by emailing us at info@chelseabondjewelry.com. We strive to always deliver quality service and appreciate our community and customers for supporting our small business.
We provide USPS Priority Shipping for all orders placed on chelseabondjewelry.com. For expedited shipping options, please contact us at info@chelseabondjewelry.com before placing your order. Our handcrafted production time is 2-3 weeks and may be longer during holidays. While USPS Priority Shipping typically takes 3 days, postal delays are beyond our control. If you need your order by a specific date, please plan accordingly.
What if my products are damaged upon arrival? If the contents of your package were damaged during transit, we will work with you to address this issue with the shipping carrier and repair or replace your items if possible. Please contact us right away at info@chelseabondjewelry.com with the outlined damages and photos. We must be notified of any damages upon delivery within 48 hours of your order being delivered.
All Chelsea Bond Jewelry products are made-to-order, therefore returns and exchanges are not accepted on these items as they are final sale.
Chelsea Bond Jewelry pieces celebrate the nature of handcrafting and artisan craftsmanship. We stand behind the quality and unique features of each piece. Our signature Chelsea Bond Jewelry items are handmade, not machine made. Due to the handmade nature of our products, stones and pearls may vary slightly in shape, size, and color.
For our gold jewelry, many pieces are electroplated in 18k gold over rhodium or brass, which may darken or tarnish with normal wear. We are unable to repair discolored or tarnished items as a result of wear. To preserve your Chelsea Bond Jewelry pieces and properly care for them, we recommend that you store them in a cool, dry place and avoid contact with perfumes, lotions, oils, hairsprays, water, and other chemicals. To clean, gently wipe the metal surface with a soft cloth and avoid excessive polishing as it may rub off or scratch the plating. It is best to store your jewelry in the air tight bag that it arrived in and kept in a signature logo dust bag that also accompanies your order.
